After-Sales Service

We take pride in supplying top-quality cosmetic raw materials, backed by a Certificate of Analysis (COA) to guarantee the accuracy of stated content or proportions, as well as the legitimacy of our sources and the absence of any non-compliant or prohibited additives.

If you have concerns about the quality of your order, please reach out to our customer service team within 7 business days of receiving your shipment. Contact us via email or phone  and provide supporting documentation, such as a third-party test report. We’ll work with you to find the best solution, which may include product replacement, additional shipments, or other tailored support.

Please note that variations in physical properties like color, odor, or form—due to the inherent nature of raw materials or conditions during storage or shipping—are not considered quality issues. We encourage reviewing the product specifications and COA before ordering to ensure alignment with your needs.

For international orders, we recommend confirming specific terms with us beforehand to ensure a seamless experience. Thank you for choosing us as your trusted supplier!